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Policies

DISCLAIMERS

  1. Do not use while sleeping or unconscious.
  2. Unattended use of electrically heated products on children or incapacitated persons may be dangerous.
  3. If you have a medical condition affecting circulations, or skin sensitivity, consult a physician prior to use. Due to the nature of battery heated products, they may cause burns or discomfort for those individuals.
  4. In the rare event of experiencing discomfort or any sensation of overheating while using any H.E.A.T. product, immediately remove the garment and undock the batteries.
  5. Do not attempt to disassemble or alter the battery or any part of this product.
  6. Store between -4F to 140F.
  7. CorePower batteries are water resistance. CorePower may experience a water breach when submerged for long periods of time at certain depths. If water or other liquids enter the battery interior, immediately remove the batteries from the magnetic docks. Continued use of a potentially damaged product may result in damage or injury.
  8. Do not place this product near a heat source or expose batteries to direct flame or heat as it may cause an explosion.
  9. Recycle batteries in accordance with local regulations.
  10. Special care should be taken to prolong the life of your battery. Batteries must only be used with products with an amp rating less than the maximum capacity output rating for the battery.

Warranty Process: With respect to any defective product during the Warranty Period, we will, in our sole discretion, repair or replace such product (or the defective part) free of charge.

What must you do to keep the warranty in effect? Our products are designed to be powered and controlled by using only H.E.A.T. accessories. Using other manufacturers’ accessories with your H.E.A.T. product will void your warranty.

What if my problem is not covered under warranty? Over time, you may experience wear and tear that is not covered under warranty, such as magnet replacements or torn seams. These can easily be fixed by our expert technicians for a small fee. Please contact our team for a diagnostic evaluation and quote.

Shipping Policies

Shipping Information:

  • Standard processing time for an order to ship is 3-5 business days.
  • When your order ships, you will receive an email confirmation with tracking number(s) and estimated delivery date(s).
  • For Standard and Free Ground Shipping options please allow 2-6 days for delivery.
  • Orders are shipped only during business days and not on weekends or recognized holidays.
  • Rush orders requiring expedited shipping must be placed by 12p.m. Mountain Time Monday-Friday to be guaranteed same day processing.
  • Orders shipping to PO Boxes, APO’s, FPO’s, or US Territory addresses are not eligible for expedited shipping methods.

Hassle-Free 30-Day Return & Exchange Policy:

Please contact customer service if you need troubleshooting help to get your H.E.A.T. gear working properly before making a return. Many issues can easily be resolved over the phone 1-855-425-HEAT or via email at contact@heatinc.com.

  • Returned items must be unused and unwashed with original packaging and labels.
  • You may return unused items within 30 business days of purchase for a full refund.
  • For products and purchases outside of 30 days, please refer to our warranty page or contact us at contact@heatinc.com.

Returning Products in 3 Easy Steps:

  • Packing your products safely and securely. (Please note your tracking number for reference)
  • Contact us to purchase a pre-paid postage label.
  • Ship the package. We will email you to confirm receipt.

Return Address:

H.E.A.T.
Attn: Returns
275 Jackson Meadows Dr Suite 105
Hermitage, TN 37076

How to Make an Exchange:

Send us your unwanted item(s) by using the above instructions. Please send a copy of your receipt with a written note of what size/color/item you wish to exchange for. Please allow 5-7 business days for us to process a standard exchange. (Note: Please allow 7-10 days during the Holiday Season)

RETURN POLICY NOTES:

Please contact customer service if you need troubleshooting help to get your H.E.A.T. gear working properly before making a return. Many issues can easily be resolved over the phone or via email.

  • The 30-day return period starts once you receive your order. Please note that we do not accept returns and exchanges outside 60 days.
  • If your order was damaged in shipping, please contact us within 3-days of delivery.
  • All items returned to us for a refund or exchange must be (1) in new condition, meaning the items are still in new condition without scuffs, scratches, stains, smells etc. and (2) Items must still have the original packaging, parts, accessories, instructions and tags.
  • Items that are damaged, missing parts, not in the original condition, or have obvious signs of use will not receive a refund or exchange. In extreme circumstances, we reserve the right to return the unsellable item back to the sender without a refund.
  • Refunds will be issued back to the payment method used to place the order.
  • Original shipping charges will not be refunded (unless approved by shipping agent due to special circumstances).

Privacy Policies

Protecting your private information is our priority. This Statement of Privacy applies to www.heatup.com and H.E.A.T., LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to H.E.A.T., LLC include www.heatup.com. The H.E.A.T. website is an ecommerce site. By using the H.E.A.T. website, you consent to the data practices described in this statement.

Collection of your Personal Information

H.E.A.T. may collect personally identifiable information, such as your:

  • Name
  • Address
  • E-Mail Address
  • Phone Number

If you purchase H.E.A.T.’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. H.E.A.T. encourages you to review the privacy statements of websites you choose to link to from H.E.A.T. so that you can understand how those websites collect, use and share your information. H.E.A.T. is not responsible for the privacy statements or other content on websites outside of the H.E.A.T. website.

Use of your Personal Information

H.E.A.T. collects and uses your personal information to operate its website(s) and deliver the services you have requested.
H.E.A.T. may also use your personally identifiable information to inform you of other products or services available from H.E.A.T. and its affiliates.
H.E.A.T. does not sell, rent, or lease its customer lists to third parties.
H.E.A.T. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to H.E.A.T., and they are required to maintain the confidentiality of your information.
H.E.A.T. may keep track of the websites and pages our users visit within H.E.A.T., in order to determine what H.E.A.T. services are the most popular. This data is used to deliver customized content and advertising within H.E.A.T. to customers whose behavior indicates that they are interested in a particular subject area.
H.E.A.T. will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on H.E.A.T. or the site; (b) protect and defend the rights or property of H.E.A.T.; and, (c) act under exigent circumstances to protect the personal safety of users of H.E.A.T., or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by H.E.A.T. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the H.E.A.T. website.

Use of Cookies

The H.E.A.T. website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Security of your Personal Information

H.E.A.T. secures your personal information from unauthorized access, use, or disclosure. H.E.A.T. uses the following methods for this purpose:
• SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

H.E.A.T. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement

H.E.A.T. will occasionally update this Statement of Privacy to reflect company and customer feedback. H.E.A.T. encourages you to periodically review this Statement to be informed of how H.E.A.T. is protecting your information.